Battery Technical Support
Getting Permission to Export
At the time of installation, your battery system is not connected to the grid. GRID will notify you when it is time to turn on this permission, and the steps to take to do so. Do NOT make this change until GRID staff has confirmed it's time to turn on. This will be once your system has been approved by your utility.
Maintain Air Flow Around Battery System
It's important to allow air flow around your battery system via the fan vents at the bottom and top of each battery. You can also wipe your battery's fan vents every 6 months with a clean, damp cloth. Questions? Reach out to us.
Tesla Battery Maintenance
Resetting WiFi Access on the Tesla App
If you need to reset your WiFi access through the app, follow these steps:
- Open the Tesla app.
- Navigate to Settings.
- Select WiFi and follow prompts.
Storm Watch
This setting will automatically change your battery settings to enable full backup reserve in advance of an extreme weather event. You can also manually increase your backup reserve:
Go to Settings > Powerwall and increase the Backup Reserve via the toggle. Our construction staff set it to 30% Backup Reserve in most cases.
Tesla App and Support
Go to your phone's app store if you need to redownload the Tesla app. Visit Tesla's website to find out more about managing your battery system with the Tesla app.
Tesla Customer Support Tesla Apps
877-961-7652, select option 2 In app: Tap 'Support'
Tesla Online Help
Use this link for help in order to find out more about your system. Use the search bar on Tesla's page, or click on any of the topics below:
Enphase Battery Maintenance
Resetting WiFi Access on the Enphase Enlighten App
If you need to reset your WiFi access through the app, follow these steps:
- Open the Enphase Enlighten app.
- Navigate to Menu > System > Devices > IQ Gateway
- Select Configure WiFi and follow prompts.
Storm Guard
The Storm Guard feature allows you to prepare your system for severe weather conditions by adjusting your backup settings. To enable or modify your backup reserve.
Go to Menu > Settings > Storm Guard > Disable or Enable and adjust the Backup Reserve setting as needed. Our construction staff set it to 30% Backup Reserve in most cases.
Enphase App and Support
Go to your phone's app store if you need to redownload the Enphase app. Visit Enphase's website to find out more about managing your battery system with the Enphase app.
Enphase Customer Support Enphase Apps
877-797-4743 select option 2 In app: Menu > Support > Contact Us (Chat option available)
Enphase Online Help
Use this link to find out more about your system. Use the search bar on Enphase's page, or click on any of the topics below:
Access Your Sunrun App for Solar and Battery System
Use the QR Codes below to redownload the Sunrun app, or go here to find out more about your Sunrun System: use this link.
Sunrun Customer Support Sunrun Apps
855-478-6786 In app: Tap 'Support'
Power Outage Map Info From Utility Providers
PG&E (Pacific Gas & Electric)
PG&E Customer Support
877-660-6789
Power Outage Map
SCE (Southern California Edison)
SCE Customer Support
800-655-4555
Power Outage Map
SDGE (San Diego Gas & Electric)
SDGE Customer Support
800-411-7343
Power Outage Map
LAWDP (Los Angeles Department of Water and Power)
LAWDP Customer Support
800-342-5397
Power Outage Map
SMUD (Sacramento Municipal Utility District)
SMUD Customer Support
888-742-7683
Power Outage Map
Information about Warranties
The Battery Manufacturer Warranty covers defects in the battery from manufacturing. GRID also provides a 10-year labor warranty for the battery installation.
Clients must not modify, tamper with, or move the battery system.
Clients with a Third-Party Owned agreement have guarantees from Sunrun that the battery system will function as promised, and if the system is stolen or damaged, Sunrun will cover it in many scenarios. Clients with a Third-Party Owned agreement should contact Sunrun immediately if something unusual happens to the battery system.
Still have questions?
Reach out to GRID Customer Support, Monday through Friday.
GRID Alternatives Customer Support
866-921-4696, select option 3
service@gridalternatives.org